Shipping & returns

To be eligible for a return under our standard 30-day return policy, the item must be returned in substantially the same condition in which you received it, with all included accessories, components, manuals, and original packaging where reasonably possible.

The product must not show damage or excessive wear caused by use beyond what is reasonably necessary to inspect the product.

You will also need your order number, receipt, or other proof of purchase.

To request a return, contact us at:

yupresso@gmail.com

Please include your order number and the reason for your return. Photos or videos may be requested if the return relates to damage, defects, or an incorrect item.

We will explain the applicable return process, postage arrangements and recipient details. Please tell us if you are reporting a fault, transport damage or an incorrect item so that we can arrange the appropriate remedy and return-cost handling.

Returns are currently sent to Suzhou, Jiangsu, China. We do not currently offer a US or European return address. International return shipping can be costly. Please contact yupresso@gmail.com before sending a return so that we can provide the correct return instructions and match the parcel to your order. This process does not restrict any applicable statutory cancellation, withdrawal or other consumer rights.

Please contact us before posting a return so that we can identify the order and provide accurate instructions. A parcel sent without an order reference may take longer to identify. This administrative process does not remove any applicable statutory return or withdrawal right.

Return Mailing Address — China

Recipient: lintaiyu
Address: No. 868 Zhuyuan Road, Mudu Town, Wuzhong District
Suzhou, Jiangsu 215101
China
Telephone: +86 15918939886
Return support: yupresso@gmail.com

Chinese address for the carrier:
中国江苏省苏州市吴中区木渎镇竹园路868号，215101
收件人：lintaiyu；电话：15918939886

Please include your order number inside the parcel and send us the tracking number after dispatch. Use appropriate protective packaging and return the included accessories and components. Do not include separately purchased gas cartridges.

If the return is due to a defective, damaged, or incorrect product sent by YUPRESSO, we will cover reasonable return shipping costs.

For returns for other reasons, including a change of mind, the customer is responsible for return shipping costs unless otherwise required by applicable law.

Original shipping charges are generally non-refundable except where required by applicable law or where the return results from an error by YUPRESSO.

If we provide a prepaid return shipping label for a return where the customer is responsible for return shipping, the cost of the label may be deducted from the refund where permitted by law and disclosed to you in advance.

Please inspect your order after delivery.

If your product arrives damaged, defective, incomplete, or different from what you ordered, contact us at yupresso@gmail.com as soon as possible.

Please provide your order number and, where possible, clear photos or videos showing the issue.

We will evaluate the issue and, where appropriate, arrange a replacement, refund, repair, or other suitable solution.

If the issue is confirmed to be caused by YUPRESSO or occurred during delivery, reasonable return shipping costs will be covered by us.

Certain items may not be eligible for return, including personalized or customized products, gift cards, and products that cannot legally or safely be returned.

Products that have been materially damaged, altered, misused, or excessively used after delivery may also be ineligible for return or may be subject to a reduction in refund value where permitted by law.

Third-party products purchased from another seller, including compatible gas cylinders purchased separately from third-party retailers, cannot be returned to YUPRESSO.

These exclusions do not limit any rights you may have under applicable consumer protection laws.

Unless specifically marked as final sale, discounted or promotional YUPRESSO products are generally covered by our standard return policy.

Where applicable consumer protection laws provide additional return or withdrawal rights, those statutory rights will continue to apply regardless of promotional pricing.

If you would like a different product, the fastest option is generally to return the original item and place a new order after your return has been approved.

If you receive a damaged, defective, or incorrect item, please contact us first so that we can determine whether a replacement can be arranged directly.

For eligible distance purchases by consumers in the EU, EEA or UK, statutory cancellation or withdrawal rights apply independently of our voluntary 30-day policy. You generally have 14 days after receiving the goods to notify us of cancellation without giving a reason, subject to applicable exceptions. The applicable statutory period for sending the goods back and the statutory refund deadline take priority over any standard processing timeframe in this policy.

To exercise this right, contact us at yupresso@gmail.com within the applicable 14-day period and clearly inform us of your decision to withdraw.

After receiving your withdrawal request, we will provide the appropriate return address and return instructions.

You may inspect and handle the product to the extent reasonably necessary to establish its nature, characteristics, and functioning. You may be responsible for any reduction in value caused by handling beyond what is reasonably necessary for such inspection.

Unless we agree otherwise or applicable law requires otherwise, you are responsible for the direct cost of returning goods when exercising the statutory right of withdrawal.

For eligible withdrawals, we will reimburse payments as required by applicable law, including eligible standard delivery charges. Additional delivery costs resulting from your choice of a more expensive delivery method than our least expensive standard delivery option may not be refundable.

We may withhold reimbursement until we have received the returned goods or you provide evidence that the goods have been sent back, where permitted by applicable law.

Nothing in this policy limits your statutory consumer rights.

Once we receive and inspect your returned item, we will notify you whether the refund has been approved.

For returns under our standard 30-day return policy, approved refunds will generally be issued to your original payment method within 10 business days after approval.

Your bank, credit card company, or payment provider may require additional time to process and post the refund to your account.

If more than 15 business days have passed since we confirmed that your refund was approved and you have not received it, please contact:

yupresso@gmail.com

For customers exercising statutory consumer rights, including applicable EU/EEA and UK cancellation or withdrawal rights, any legally required refund deadlines will apply instead of the standard processing timeframe above.

For questions regarding returns, exchanges, damaged products, or refunds, please contact:

YUPRESSO
Website: yupresso.com
Email: yupresso@gmail.com

We recommend a tracked return service and protective packaging appropriate for the product's weight and value. Retain proof of posting and send us the tracking number. Contact us if a return is lost or damaged in transit so that we can assess the circumstances with the carrier; responsibility will be determined by the applicable arrangement and law.

We will inspect the returned product and included components and notify you of the result. Any proposed reduction for missing parts, damage or use beyond reasonable inspection will be explained and applied only where permitted by law. We do not impose a fixed restocking fee under this policy.

If we have confirmed that a refund was issued but it is not visible, check your original payment account and contact the payment provider about posting time. If the refund is still missing, contact yupresso@gmail.com with the order number so that we can investigate. Do not send payment-card details by email.

For dispatch, delivery estimates, shipping charges and customs arrangements, see our Shipping Policy. There is currently no US, European or UK return center; returns are sent to the Suzhou address stated above.

Orders are currently dispatched from China. We do not currently promise dispatch from a US, European or UK warehouse. We primarily serve customers in the United States and Europe. The destinations and shipping methods available for a particular order are those supported at checkout. Please contact us before ordering if your address is not accepted.

Orders are normally processed in 3–7 business days after payment confirmation. Order processing and transport are separate periods. Business days exclude weekends and relevant public holidays.

Minimum estimated delivery times — dispatched from China

Transport times are counted after dispatch. Only destinations supported at checkout are available. Arrival in the destination country does not mean delivery to your address: customs clearance, transfer to the local carrier and final delivery are separate stages.

If we become aware of a material delay, we will contact you about the available options. Your applicable rights concerning an agreed delivery time remain unchanged.

YUPRESSO covers standard outbound shipping to the following countries and regions, including orders dispatched from China. No minimum order value applies.

Australia, Austria, Belgium, Bulgaria, Canada, China, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong SAR China, Hungary, Ireland, Italy, Japan, Latvia, Lithuania, Luxembourg, Macao SAR China, Malaysia, Malta, Mexico, Netherlands, New Zealand, Philippines, Poland, Portugal, Romania, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Taiwan, Thailand, United Kingdom, United States, Vietnam.

For other destinations, available services and any shipping charge are displayed at checkout before payment. If your address is not supported, please contact yupresso@gmail.com before ordering.

Free shipping covers standard delivery only. Import duties, taxes and return postage are governed by the separate customs and returns provisions of our policies. Any optional paid delivery upgrade is shown before payment.

Tax and import-charge arrangements depend on the destination and the selected shipping service. If a service is expressly confirmed as duty-paid or DDP, the duties and clearance charges stated as included will be handled under that service. Do not assume that every shipping method is duty-paid.

Any import charges not included in your confirmed order may be requested by the carrier or customs authority in accordance with the destination's rules. Contact yupresso@gmail.com if the expected tax treatment is unclear before payment, or if a payment request appears inconsistent with your order confirmation. Any mandatory seller obligations and consumer rights continue to apply. We do not require false customs declarations or the use of a lower-than-actual transaction value.

We will email shipment and tracking details when the order is dispatched. Tracking scans may take time to appear or may pause during international transport, customs processing or transfer between carriers.

If tracking stops updating, a parcel is significantly delayed or a delivered parcel cannot be located, contact us with your order number and tracking number. We will investigate with the carrier and advise on the appropriate next steps. A carrier or customs delay does not automatically remove any remedy available under applicable law.

Check the recipient's name, delivery address, postal code and contact details before paying. Contact us promptly if a correction or cancellation is needed. If an order has not been dispatched, we will attempt to make the change or cancel it. If cancellation is confirmed before dispatch, the order payment will be refunded to the original payment method. Changes may not be possible once fulfillment has progressed or the parcel is in transit.

If a parcel is returned because an address supplied by the customer was incomplete or incorrect, or the customer did not collect it, we will contact the customer to discuss redelivery or refund options. Any proposed additional shipping cost will be explained before redelivery. We do not impose a fixed redelivery fee under this policy; any deduction must be justified, disclosed and permitted by applicable law. Costs caused by our own error will not be passed to the customer.

Refusing delivery is not a reliable way to cancel an order. Please send us a clear cancellation or withdrawal notice so that the parcel and refund can be handled correctly. Applicable statutory cancellation and withdrawal rights are not conditional on obtaining discretionary approval from customer support.

If an order arrives damaged, incomplete or different from what you ordered, contact yupresso@gmail.com with your order number and, where possible, photographs of the product, outer packaging and shipping label. Please retain the packaging while we assess the issue. We will arrange an appropriate solution, such as replacement parts, replacement goods, return or refund, according to the circumstances and your applicable rights. We cover reasonable return shipping costs for confirmed defects, damage or items incorrectly supplied by us.